SMS Messaging Terms of Service

Effective Date: 09-29-2026

The Insurance House, Inc. (“Insurance House,” “we,” “us,” “our”) offers an SMS text messaging program to customers, claimants, and appointed agents. By providing your mobile number and opting in to receive text messages, you agree to these terms.

Program Description:

The Insurance House, Inc. sends non-marketing text messages to customers who have opted in, including policy servicing and account notices, billing and payment reminders, claim status updates, follow-ups on your inquiries, and notices that policy documents are available online. We do not send marketing or promotional messages.

Consent:

Website opt-in: You may opt in by checking the optional consent box on the Contact form at https://www.insurancehouse.com/contact/ and submitting the form. The box reads: “I consent to receive non-marketing text messages from Insurance House, Inc. about policy servicing, billing, claims, and policy documents. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”

Texting us: If you text one of our published numbers, we will reply to your message. Texting us does not enroll you in billing, policy, or claim notifications; those are sent only to numbers that have opted in through the form above.

Consent is not a condition of purchasing any product or service. We do not send text messages to numbers that have not opted in.

Text Us

You can reach The Insurance House, Inc. by text message:

  • General & Agency Service:
    (770) 952-0080
    (800) 282-7024
  • Claims:
    (770) 952-0552
    (800) 446-9973

By sending a text message to one of the numbers above, you agree to receive SMS messages from The Insurance House, Inc. relating to your inquiry, your policy, or your claim. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See our SMS Terms and Privacy Policy.

Message Frequency:

Message frequency varies based on your account activity and any open claims or service requests.

Cost:

Message and data rates may apply. These charges are assessed by your mobile carrier and are your responsibility. Please consult your mobile service plan for details.

Help:

For help, reply HELP to any message from us, call us at 800-282-7024, or email customercare@insurancehouse.com.

Opting Out:

You may cancel at any time by replying STOP to any message from us. You will receive a confirmation message, after which we will send no further text messages to that number. You may opt back in by texting START or by contacting us using the information above.

Carrier Liability:

Carriers are not liable for delayed or undelivered messages.

Privacy:

Your information is handled in accordance with our Privacy Policy. Mobile opt-in data and consent will not be shared with third parties or affiliates for any purpose, except as required by law.

How to Contact Us:

– Write to: Insurance House, Attention: Privacy Officer, P.O. Box 723477, Atlanta, Georgia 31139

– Call us at: 800-282-7024